Overall pretty good. I managed to get my ideal car after some negotiation. The sales staff will try to upsell, but experienced drivers can simply refuse.

I had already selected the full insurance coverage for the rental car. When picking up the car at the store, the staff, who was an Asian-looking guy speaking English, suggested buying additional insurance for $14 a day. We refused, stating we didn’t need any other insurance since we already had full coverage. So, the $14 insurance wasn’t added. We didn’t read the rental agreement carefully before signing it as it was entirely in English, but he still added other insurance to the rental agreement. It was really an unforeseeable hidden charge.

There were too many people at LAS, and we had to queue. Other than that, everything was fine.

Excellent

Extremely dissatisfied. Unjustified charges. I initially prepaid over $800 on the rental platform, but an additional $200 was charged at the hotel for insurance and an extra driver. When returning the car, they demanded another $300, claiming it was for one-way rental and additional driver fees, which I had already paid during booking and pickup! The staff was rude and told me to contact the rental platform's customer service. Terrible experience!