Very good, a pleasant experience.

The wait time for picking up the car was too long.

The price is reasonable, but the location is not ideal. The pickup point is quite far from the airport and requires a shuttle service. After 11:00 PM, there's no staff on duty, which can be troublesome if your flight is delayed. The condition of the car and service level are acceptable.

Like how you leave the rental company knowing you've got a full refund

The staff was good and very helpful in the counter and drop off. My only two "remark' are that I booked a Renault Megane and equivalent. And, I have a Fiat Tipo that I do not think it is at the same level. the second one is that one of the shuttle drivers did help us with the luggage. We have not only to load the suitcases in the van, but also to open and close the back door to do it....