When picking up the car, they forced me to choose the Gas Service. I said I wanted to return the car full, but when I asked what it was, they said I could return it full as long as I refilled the tank at a gas station within 3 miles of the airport before returning the car, and there would be no charge. I told them I didn’t want prepaid gas, but they claimed it wasn’t prepaid and assured me if I returned the car with a full tank, I wouldn’t be charged. I fell for their trick! Before returning the car, I even refueled at the nearest gas station within 1 mile of the airport, but the following day I discovered that my pre-authorization was charged over $60! What kind of ridiculous practice is this? Does anyone check this?
I booked a car from SIXTY for 10 AM and provided my flight number, but the flight was delayed. When I arrived at 10:45, the staff was packing up and refused to help. I found the manager who simply said it was after hours and they couldn't assist. I called the rental support and they were also unable to help, even insisted on a minor detail and refused to budge. I had to rent from another company at a higher price. The next morning, I tried to rent again but was told there were no cars available. I had to pay an extra $25 per day for a BMW. Although I had already paid for 4 days, they placed a $500 pre-authorization hold. A very bad experience.
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