Very satisfied, easy pick-up and drop-off process

Overall very good, with convenient airport shuttle service

They tried to blame us for a damaged cup holder when returning the car, but it was never inspected during the initial check.

Great. Returning the car was easy.

This was the most unpleasant car rental experience. After picking up the car in Venice, everything went smoothly at first. However, on the way from Florence to Rome, the car ran out of 'ADBLUE', a diesel additive, and couldn't start after stopping at a highway service station. The staff at the service station were rude and unhelpful, saying they didn't have it. Thankfully, with the help of two Italian couples, we eventually found the additive (which was actually available at the station). The car finally started again but not before we spent over an hour under the scorching sun. Worse still, the return location was incorrect. We spent hours searching for it, but couldn't find it. Calling the domestic QEEQ hotline didn't help. We ended up returning the car at the train station the next day, utterly exhausted. I will never rent from AVIS again. My experience with HERTZ in Paris was much better, but AVIS in Italy proved to be highly unreliable.