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+44-2035140670
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+52-7449800692
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+1-8007618913
Live chat Email us Service Code: 1908351263
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Bag of high value got stolen - bad experience

Reviewed: Fri, Feb 21, 2025
About PAYLESS: 2.0 /10
Car was in good condition and service was friendly. BUT. We forgot a bag under the passenger seat with something very valuable and after we let the car rental company know and met them again to inspect the car it was gone. Pretty sure someone from the service / cleaning took the bag. Manager was very helpful and understanding tho.
About QEEQ: 10.0 /10
Qeeq as always has the best prices and the app is super easy to navigate .
Reply by Qeeq:
Thank you for your review of QEEQ. We are sorry to hear that you had a negative experience. The service provided by the counter staff may vary during travel peak or off-season due to limited staffing. We value your feedback and will address this issue with our supplier to ensure improvement. If you have any further inquiries, please do not hesitate to contact us. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Compact | Volkswagen Gol or similar

Relevant Reviews on PAYLESS in Mexico

Katherine Alick

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Reviewed: Wed, Sep 3, 2025
About PAYLESS: 10.0 /10
After leaving the airport, there wasn't a separate Payless counter. Upon carefully checking the pickup details, I found out I needed to go to the Budget counter—they seem to be part of the same company. The shuttle bus took us to the pickup location, where we lined up to complete the registration process. There was absolutely no pressure to purchase additional insurance. After some routine procedures, I received a brand-new Kia equipped with CarPlay but no rearview camera or parking sensors. However, I adjusted quickly. Returning the car was also very convenient. Overall, a great experience—highly recommended!
About QEEQ: 10.0 /10

Fernando Sánchez Bañ

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Compact | Volkswagen Jetta or similar
Reviewed: Thu, Aug 28, 2025
“Gran sorpresa y buena experiencia”
About PAYLESS: 10.0 /10
Iba con dudas del servicio, pero me sorprendió gratamente ya que tenían todos los datos de la reserva y no me solicitaron nada adicional
About QEEQ: 10.0 /10
Una grata sorpresa la plataforma, fácil de usar y con explicaciones muy claras.

Toby Ellen

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Reviewed: Wed, Jul 2, 2025
About PAYLESS: 10.0 /10
The actual supplier was Budget. At the Mexico City airport location, the staff member, a woman, appeared stern but was actually very kind.
About QEEQ: 10.0 /10

Riva Walkley

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Reviewed: Sun, May 18, 2025
About PAYLESS: 10.0 /10
Pretty good.
About QEEQ: 10.0 /10

J.PORTILLA BERMUDEZ

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Small SUV | Nissan X-Trail or similar
Reviewed: Wed, Oct 30, 2024
“Buen servicio y atencion”
About PAYLESS: 9.0 /10
si el auto, supero las expectativas
About QEEQ: 8.0 /10
Deseo facturar , pero no me indican donde y como.

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