Easy and very convenient compared to the big rental brands but the car not detailed (music player).

The pickup and return process was very easy to find.

Smooth communication. The car rental company sent reminders about the pickup time via email and messaging apps a day before. Upon arrival at the airport's multilevel parking garage and contacting them, it only took five minutes to get the car. Child seats and ETC cards require cash payment. The ETC card deposit is 30,000 yen, with adjustments made during the return based on usage.

The car we received was quite old and had many scratches. The interior wasn't very clean either. Additionally, the warning indicator for mechanical faults was on when we received the car, but the staff said it was not an issue and did not resolve it for us. We arrived an hour earlier than our scheduled time and contacted the store, but they only told us to wait at the pickup location. During the wait, we inquired about the waiting time, but they did not respond, leaving us to wait outdoors in 34-degree weather for 45 minutes.

Excellent!

Staff charged me JPY10,000 for after hours pick up. Charged me JPY12,000 for winter tyres. Did not provide ETC card however I specifically requested that.