Never booking a rental with QEEQ or PANEK again!

H Singh

Poland

Reviewed: Fri, Nov 8, 2024

About Panek: 4.0 /10

Just do yourself a favour and never book car rentals with Panek unless you're ready to purchase their hefty insurance package. Their staff acts like they're doing you a favour by renting you the car. Fortunately, I documented the car’s condition with a video upon pickup. This turned out to be crucial, as I was later quoted an absurd £1,600 for the same damages that were already present at the time of pick up. The worst experience whatsoever.

About QEEQ: 7.0 /10

QEEQ is a decent booking platform overall, but there’s significant room for improvement when it comes to their customer service. I encountered a frustrating experience trying to explain that the car I received was a downgrade from the one I had actually booked. Even after providing clear evidence with the category and pricing options, I struggled to get them to acknowledge the issue. Unfortunately, after multiple attempts, I ultimately gave up and had to settle for the car I was given.

Reply by Qeeq:
We sincerely apologize for the inconvenience you experienced. Regarding your booking, our package includes basic protection offered by the supplier. During the pick-up process, the counter staff may offer additional insurance coverage or services at an additional cost. If you encounter any aggressive sales tactics, we kindly request that you promptly contact us at the counter.

Standard | Mazda 6 or similar

4-day rental

Relevant Reviews on Panek in Poland

Christian Kingsley

Poland

1 days rental

Panek

Warsaw Chopin Airport(WAW)

Warsaw

Poland

Reviewed: Mon, Oct 7, 2024

About Panek: 4.0 /10

Average experience. I booked an automatic car, but it wasn't available at pickup, so I was given a manual one. The parking lot at this airport is very far, requiring more than a ten-minute walk.