10/10, would use again.

Very satisfied

Everything was pretty good; picking up and returning the car was very quick.

The car condition was acceptable, but there weren't many models to choose from. No need to provide a driver's license notarization document, just the pickup slip and the driver's license. We waited for the shuttle bus at the airport for more than 20 minutes, while buses from other rental companies passed by multiple times. This was the most unsatisfactory part. The return process was simple, but having to drag luggage to take a train to the terminal felt very inconvenient.

Two problems. 1. The pickup desk is understaffed during the busy hours of Sunday afternoon. Among all rental companies, Dollar had by far the longest line. It took me about 20 minutes to pick up the car. 2. Despite that I clearly told the staff that I decline any additional insurance as I got a third party insurance from Qeeq, the staff added an additional liability insurance which cost me $105. In these days, I don't see the contract on paper at the point of signing the digital monitor, so I overlooked the error until later. Now Dollar staff refused to refund the money.

I was wondering if Qeeq can resolve this matter. Despite that I clearly told the staff that I decline any additional insurance as I got a third party insurance from Qeeq, the staff added an additional liability insurance which cost me $105. In these days, I don't see the contract on paper at the point of signing the digital monitor, so I overlooked the error until later. Now Dollar staff refused to refund the money. I hope that Qeeq can take an action to reverse the charge and refund the money.

Great service and friendly . It would be better to explain the plate pass in more detail so customer has full confidence of no additional charges

Very quick and easy to use . Would use again if the right deal in future rentals