Superb

The pickup process was very slow, I waited in line for two hours, and it took them 35 minutes to serve each person. Despite confirming that I did not need any insurance services at the time of pickup, as all insurance and services were covered in the rental contract, I was inexplicably charged $183.94 when returning the car. This fee almost matched my entire rental cost, which left me speechless.

This was the worst car rental service I've ever encountered. On the day of my reservation, I arrived at the rental office and waited for half an hour, only to be told that the car I reserved was not available. I had booked a 7-seater Chevrolet Tahmo, which is a full-size SUV. Instead, they prepared a small SUV for me. When I asked for a reason, they claimed the Tahoe couldn't fit 7 people, so they switched it. They even suggested me to pay extra for a 12-seater van. After two hours of back and forth with customer service and the store staff, they finally admitted they had downgraded my reservation. They offered to compensate by upgrading me to a 12-seater van for free. Due to its large size, the van caused many issues during the trip. High fuel consumption, high toll fees, and many places restricted its entry. The worst part was finding a parking spot in Washington. Couldn't enter garages lower than 7 feet. Took 2 hours to find a parking slot and spent around 500 RMB for parking in 4 days. Speaking of the New York store staff, they were initially evasive and irresponsible with an arrogant attitude. When I contacted customer service, the staff refused to communicate with them. There were no instructions when they finally gave me the car. Overall, a very unprofessional experience.

Acceptable

Service was satisfactory, and staff were friendly. However, there was no advance notice about the fine for late returns.

Very good great car good price must say I will be using them again

No magic but happy with what I paid