Car good but need a smoking ban or surcharge

The process was quite simple and the staff was very attentive.

Very satisfied, there was no queue when we rented the car. The receptionist was a male salesman with a ponytail, he was very enthusiastic and efficient. He even helped us drive the car to the door outside the counter. Although he wasn't there when we returned the car, another staff member helped us park the car back in the parking lot. The service throughout was excellent!

The transaction was handled at another company's counter, and the explanation was unclear. The additional driver fee quoted was very different from the final charge. They originally said it was 5 euros per day, capped at 50 euros, and including tax it should have been around 60 euros. However, after agreeing, they charged my card 130 euros! Including the remaining balance for the car rental, it totaled over 160 euros! This is a typical case of fraudulent charges.

I reserved a BMW X5 but got a Volvo XC60 instead. Maybe there were fewer cars available, but I booked well in advance.

good service

easy to use