Did not get the car; reason given was no available cars. No prior notification. Poor service.

Pagué el coche económico y me dieron una reserva por haber reservado aquí. Excelentes y super atentos.

Siempre es facilísimo reservar y con precios muy razonables.

Terrible costumer service from staff. Car was with empty tank gas,

The car was not the one we choose, so the insurance was more expensive. The car was delivered 1h after the rental agreement. The interior of the car was very dirty.

Worst company ever. Hertz cancun is a pure robbery. You are in front of Mexican sales guys in Armani jeans doing all they can to scare you and charge you their high insurance coverage. On which they surely have a huge commission. They fear you about Mexico and it’s roads, use poor sales speech but you have no choice to take it because for me it was either their insurance to pay or a huge drop off fee in another location. I had to pay 1200$ instead of the 480$ in my easyrent voucher. Worst holidays start ever