I explicitly mentioned during the paperwork that I had already purchased insurance through the app and didn’t need it, but they still added extra insurance. Initially, they gave me a Ford, and I had to negotiate with them to switch to a Suburban. Honestly, it felt very unpleasant—seems like Asian staff target Asian customers.

Quite good. The staff wasn't there when we first arrived, and we had to wait for a while. We were a bit worried since we're foreigners, but everything went smoothly in the end.

They added extra insurance despite my refusal, claiming it was included in the package and that I didn’t need to pay more. After picking up the car, I reviewed the bill and found an extra charge of nearly $300! When I went back to dispute, they cancelled my order without a refund! Eventually, I rented from Alamo, whose service and vehicle conditions were much better than Budget. I've permanently blacklisted Budget and Avis! I hope the rental car platform can help me get my money back!

Double charged us, paid for a mid-sized 4WD Jeep but got a small 2WD Hyundai. Terrible attitude!!! Serious fraud!!!

Only thing was van needed oil service and light kept coming up while using.. otherwise everything was great