The queue was extremely slow, the clerk was like flash from the movie, it took nearly 2 hours for 5 people. They also got my name and address wrong.

The location of pick up and drop were not clear

I would never rent from Dollar again. The entire customer experience was appalling. The representatives behind the counter were more interested in their personal conversations then actually doing their jobs. I learned more about their lives then how to use the EZ-Pass and the all the surcharges for the vehicle. The entire process took entirely too long and with all of the other options available I would think that a company would be interested in retaining customers. Also giving Dollar a value of 3.7 stars is a joke. 0 stars.

Car was great, staff at checkout and drop off were great. Only thing that I wasn't expecting was checking the vehicle for damage and filling the vehicle report myself at pickup.

Dollar staff were very good, however, they had been misinformed if the amount I had paid m, so had input manual override inchaeges

Easy and efficient - great value for miney