Overall it's acceptable. There's a border crossing fee, and they provided a compact SUV.

The car was brand new, very lucky, and had plenty of trunk space.

Not enough information was given about the process. I had to go back inside to pick up the key and more information about the operation of the car would have been helpful.

The online booking worked very well.

The pickup and dropoff efficiency of Europcar is great. I was lucky enough to get an upgrade from a Benz B to a Tiguan.

There were not many people in line, but it was still really slow, and they kept trying to upsell more expensive cars and insurance. When they realized I wasn't interested, they stopped explaining the important details. They only answered questions when asked and not very clearly.