just okay

Excellent service

I RENTED A KIA SPORTAGE AND GOT A MITSHUBISHI OUTLANDER. NOT AS GOOD PRODUCT. WINDOWS WERE DIRTY. HAD TO ADD TIRE PRESSURE TO TIRES. FOX SHOULD DO A BETTER JOB IN PREPARATION OF RENTAL CAR. ALSO THEY HAVE TERRIBLE CUSTOMER SERVICE. THEY DON'T ANSWER THERE PHONES. NO ONE TO TALK TO WHEN NEEDED. I LEFT MY GLASSES AND SOME CHANGE IN CAR AT DROP OFF. WENT BACK LATER TO GET GLASSES. NOT IN CAR, AND DESKCLERK WOULD NOT LOOK IN LOST FOUND. SAID THEY WERE CLOSE FOR THEEVENING. WHAT! ALSODID NOT RECEIVE MY DEPOSIT BACK FOR $150. HAD TO GO TO CREDIT CARD CO. FOR HELP.

The manager at Ohare fox rent a car location was extremely unhelpful and I end up renting a car with the rental agency next to them.

To be honest, quite disappointed, this is the first time I rent on Fox, also the last time. The service of fox is terrible, no one told us the car was cleaning when we picked up. We spent over 1 hour to pick up a car and in the car, there are stains everywhere. And acceleration of this SUV is really terrible, in the YellowStone park, it lacks of power to accelerate the speed. The pick up place is really far from the airport, and shuttle is over 30 minutes. We spent more $20 on Lyft.

Just wanted to thank Jalissa for being such a PHENOMENAL WOMAN!! I was beyond grateful she helped us while in LA!!