My car rental experience at the Dollar counter at Newark Airport in New York was relatively smooth. Even though it was my first time renting a car in the U.S., and the service representative's English wasn't very fluent, it didn't affect the process. The staff was quite patient. Besides suggesting that I use an EZ-pass, there was no push for additional insurance. Overall, it was a good experience, which made me less cautious when renting a car in Orlando. The staff at Orlando Airport was evidently more sly, strongly recommending extra insurance. When I asked what it included, she mentioned it was for scratch protection, but later I discovered it was for PPP, ESP, Roadsafe, etc., none of which were related to scratch coverage. As it was too late to change, and the rental company's customer service was not available at that time, I had to accept it as a lesson learned.
The car rental process at Dollar in Newark Airport was quite convenient. The staff did not heavily promote insurance. Since we picked up the car at night and it was raining, there were no staff on site. When someone did show up, they just pointed to the cars in the distance and let us choose one ourselves. Luckily, the SUV we picked was in good condition.
Due to a flight delay, we arrived at the rental store very late and there was no line. The car we got was the same model we booked, without any free upgrade. They tried to sell us insurance, but because QEEQ had reminded me via email beforehand, I insisted on not taking those extra insurances. One thing I didn't understand is why renting the Epass through the company costs $19 per day, while at other companies it was only $3-5 per day. Therefore, I didn't rent it, which was a bit inconvenient. Additionally, the vehicle wasn't very new, and the trunk wouldn't close properly. Returning the car was simple and quick, overall it was satisfactory.
Pickup counter was crowded. They said the car I had booked is not avialable and were trying to push an EV car which I didn't want. Finally after 15 minutes of haggle they gave me the car that I had booked.
About QEEQ:10.0/10
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Customer Service
very nice experience
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