Europcar BANGKOK DON MUEANG AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Teresa Herty

Thailand

Reviewed: Sat, Apr 6, 2024

About Europcar: 10.0 /10

Satisfied.

I have nearly 20 years of car rental experience in various companies in Thailand and have been renting with this company for several years.

This time, the vehicle had over 150,000 kilometers on it. It was very slow to start, and if an abrupt acceleration was needed to change lanes, it would likely get hit by other cars and be unable to escape. I believe this was due to the vehicle's deteriorated spark plugs, leading to a lack of power.

I hope for a better quality vehicle next time.

Europcar

Don Muang Airport(DMK)

Bangkok

Thailand

1 days rental

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About Europcar: 6.0 /10

The male staff member at the pickup was too old, didn't speak Chinese, and his English was poor. It took a long time and the experience was not good. The rental cost was around 9000 THB for six days, much more expensive than I expected. There's also a 5000 THB pre-authorization that I don't know when it will be refunded; if not, it's a scam. When returning the car, I drove from Bangkok to Don Mueang Airport, but it took more than an hour to reach their office from the airport. It was very confusing! There were no gas stations nearby, and with half a tank left, they charged me 800 THB for fuel. Plus, there was a small scratch on the door for which I was charged 1500 THB, which I accepted. Next time, I will try to choose a rental company located inside the airport.