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Live chat Email us Service Code: 2593652125
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Reviewed: Fri, May 3, 2024
About Budget: 2.0 /10
We've rented cars multiple times in the US, and this was the first time we were asked for a cleaning fee several days after returning the car. We never eat in the car, filled up the tank before return, and cleared out plastic bags and empty water bottles, leaving only 5-6 unopened bottles. We don't drink beverages. The car was very tidy both inside and out. We only took one photo of the car's exterior, not the interior. When we returned the car, it was inspected on the spot, and they deducted toll fees from our deposit. We even asked if everything was fine, and they said yes, so we left and headed to the airport. A few days later, they sent photos showing signed windows and a messy interior, which was not our doing. The car could have been rented to others in those days. We can't understand why we should pay for cleaning. They insist we caused this and need to deduct $125 for cleaning. We don't know if this is Budge's doing or if it's a decision by the rental platform.

Relevant Reviews on Budget Ohare Apo Chicago

Mignon Archibald

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Reviewed: Sun, Jul 21, 2024
About Budget: 8.0 /10
It was okay. However, they didn't inform me in advance that the car was different from what I rented. Also, the screen couldn't sync the navigation, which was a bit inconvenient.
About QEEQ: 8.0 /10

Maureen Ruskin

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Reviewed: Thu, Jul 25, 2019
About Budget: 10.0 /10
Excellent! All the car rental companies are in one hall. Picked up the car by number. It was a brand new car, never used. Awesome!!!
About QEEQ: 10.0 /10

Benedict Buck

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Reviewed: Tue, Apr 4, 2017
About Budget: 10.0 /10
They offered an SUV for an extra $20 per day, which felt like a great deal.

h.darbandi

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Sat, Oct 10, 2020
“very good”
About Budget: 8.0 /10
i was charged a drop off fee of $50.00 which was taken off once i showed them the voucher.
About QEEQ: 10.0 /10

Eric

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Full Size | Chevrolet Malibu or similar
Reviewed: Wed, Jul 3, 2019
“Not pleased with Budget”
About Budget: 8.0 /10
Car reserved was not available. Was charged an extra $153 for an upgrade. Was not happy. Previously if this happened I was not charged the difference (not Budget). Not my problem that reserved car was not available.
About QEEQ: 8.0 /10

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