Excellent

Encountered issues during payment; reserved the car for 10:00 AM pickup but ended up getting it at 1:40 PM. Got stuck in heavy rain and traffic on the way, but thankfully didn’t miss the flight. Although the bank indicated the UnionPay credit card pre-authorization was successful, the counter staff insisted it wasn't and repeated attempts couldn’t complete the process. Later, another staff member who seemed more professional managed to resolve it with a paper contract, and we finally got the car.

The car was in good condition, which was great. However, their service hours are not 24 hours. Our flight was delayed, and we had to wait at the store entrance until 6:00 AM to pick up the car.

Free and easy, very convenient.

Easy procedures, very convenient pick-up and drop-off.