Very good, convenient and efficient, with good vehicle condition. Although the passenger-side wiper doesn't clean perfectly, it doesn't affect driving. The car is very fuel-efficient—an excellent choice overall.

Picking up and returning the car was very convenient, and they provided a full tank of gas. No need to wash the car before returning.

Poor

They gave me a much cheaper car than I booked... and claimed the car had snow tires to cover the price difference... However, every car actually has snow tires... No need to pay extra for them... And there's no snow tire charge on the invoice.

The staff tried to sell us insurance, and when we refused, their attitude became very rude. We had purchased an additional driver at the time of booking, but they said this driver must be a spouse (which was not a restriction when we booked), so they charged us the fee for an additional driver (we have the receipt). I have rented cars in nearly 50 countries around the world; this is my first time renting from your company, and it was the worst experience. Of course, I will seek compensation from your company for the additional driver fee.