An established American car rental company with terrible service. They push insurance to every customer, making me wait over an hour. I've rented cars over 50 times, and had great experiences with Hertz and Alamo.

The staff were very welcoming. They didn't push insurance on us but did suggest a rescue service, which we thought was useful and purchased.

I booked a 'Mid-to-Full Size SUV - Ford Edge,' but on the day of pickup, only a 'Tesla Model 3' was available. The staff claimed it was an 'upgrade.' Ridiculous! Compare the prices of the two models yourself. Since the rental site didn't have an offer for a Tesla Model 3 and the staff promised I could exchange it in two or three days, I tolerated it. Three days later, I went to exchange the car and ended up with a 'Compact SUV - RAV4.' The staff still wouldn't admit it was a downgrade. However, both the rental site and Dollar's website list the RAV4 as a 'Compact SUV' and the Ford Edge as a 'Mid-to-Full Size SUV.' A search on any date will show that compact SUVs are priced much lower than mid-to-full size SUVs.

Not bad. They didn't fuss much, but they gave me two keys that were locked together, which was very inconvenient to carry.

Everything smooth!

If comparison (eg no of days, car type…. etc) is available on time, it’s easier for me to make up my mind on the booking.