The process of picking up and returning the car was very smooth! We picked up the car in downtown Izmir with no queues, and the communication during the pickup process was very convenient!

Good attitude, had to wait for one customer. They overcharged me $20 for insurance, currently discussing with QEEQ to get a refund.

Service was too slow

The refund is incredibly fast, credited within two business days.

The AVIS at The Venetian is a small counter in the corner of the lobby with only one person on duty. After completing the paperwork, we took a long time to find the parking lot. We went back to ask the employee for directions, but she couldn't leave her post. It took us almost half an hour to find the garage! The Venetian has too many elevators, and they're too complicated; not all elevators go to the garage. But luckily, our luck struck again! We booked a Ford ESCAPE, but when we picked up the car, we were given a high-end EDGE 3.5 instead. It was so advanced that my dad couldn't even start the engine at first, and I had to wake up my husband across the ocean for help.