They upgraded the vehicle for free, and the overall experience was excellent.

I rented a Previa and was upgraded to an Alphard for free. I was delayed a bit while picking up luggage at the airport, but the staff waited patiently for a long time. The pickup procedure was fairly simple, and the car came with a full tank. Overall, very satisfied.

My English is nearly non-existent, and I quit my job to come to New Zealand with my three kids to study. The challenges I faced at the beginning were overwhelming. I really appreciate the store's Chinese-language service—the staff were so warm and friendly. It gave me such comfort in a foreign country. This was my first time driving a right-hand drive car, and I arrived safely at my destination with sweaty palms. Just a reminder to everyone: safety first and drive with extra caution.

Pretty good. I arrived after business hours and the car was simply handed over without any other procedures.

Very satisfied, excellent service attitude.