Very quick and efficient.

The car rental company was good, they didn't try to upsell me. Since I was going to stay in Bangkok for a day and then drive nearly 2000 kilometers, I proactively inquired about and purchased their full insurance for 60 yuan per day, which is not expensive. I recommend getting this if you plan to drive in Bangkok. Many roads there are narrow two-way streets with lots of motorcycles, and since the road conditions are unfamiliar, it's easy to get into minor accidents.

During my recent experience with Thai Rent A Car, I encountered a notable issue regarding vehicle features and customer service. The car provided lacked a basic reverse sensor, an amenity I had anticipated would be standard. Upon realizing this, I promptly contacted the customer care team to inquire about the possibility of upgrading to a vehicle equipped with this feature. Despite my willingness to pay extra for the upgrade, the response was disappointingly abrupt, with the representative informing me that no alternative vehicles were available. However, this information proved to be inaccurate. I later visited a Thai Rent A Car location in person and discovered that there were indeed vehicles available for upgrade (7-seater options). While we did not require a vehicle of that size and therefore did not proceed with the upgrade, this discrepancy in information was concerning. The initial interaction with the customer care team over the phone was not only unhelpful but also misleading, as they did not make any apparent effort to check for available alternatives before declining my request.

So far, I've found Qeeq's customer service to be outstanding. However, it's important to ensure that vehicles supplied by local providers are equipped with essential features like reverse sensors.

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Like: Everything was perfect.
Dislike: I expected a newer model