The customer service was excellent.

There was a rental company staff waiting for us in the arrivals hall right after we got off the plane. After gathering a family from the same flight, she drove us to the rental car point, which took only a few minutes. During the drive, she explained the traffic rules in New Zealand. Upon arrival, an employee immediately helped us with the procedures without any wait or pressure to purchase additional products. The service attitude was excellent.

The only thing I like is the car. We got the car as expected. The Chinese staffs, though they are not rude, got attitude. The YESAWAY counter is not inside the airport, you need a pick-up and drop-off service from them.

The car went well no problems. Plenty of room for all our luggage. The booking process was easy and staff very helpful. My only concern was I think the satnav is out of date.

Dislike: The separation of responsibility for vehicle insurance from vehicle hire needs to be addressed to provide a user-friendly hire.