Overall, the car rental experience was satisfactory. The staff noticed our limited English skills and proactively used a translator device without pushing us to buy insurance. The vehicle was a bit old, possibly because we chose the cheapest model. It was quite noisy when driving, and there was one instance where it was hard to start the engine. Thankfully, we completed the trip smoothly.

Good

Good

I think what’s important is if you are using cars that are slightly older with a bit more wear and tear it’s important to reassure the renter that the previous damages are not there responsibility and that it is understandable that a car of a certain age and kilometre status will have such small marks and damages to show for. I spent the days thinking that people in the office may think we were the ones who damaged the car when clearly all the previous damage was just over time. In their credit they have not questioned any of the previous damage, but I spent a lot of time assessing it and noting it all down which is not time I wish to be losing on a quick break.

In their credit they have not questioned any of the previous damage, but I spent a lot of time assessing it and noting it all down which is not time I wish to be losing on a quick break.

easy and great not to have any stress either end of trip

everything ran smooth so happy to not have worry either end of trip

Pick up and drop off at airport, super easy. No pushy sale from staff too. Also, car given to us was new and brought us around Tasmania, making it a very memorable trip. We were definitely satisfied :)

Easy and smooth booking. Price drop function worked like magic, love it!