The pick-up and drop-off process was very convenient.

Satisfied

The car pickup location in Rotterdam is not far from the station. The staff are friendly and their explanations are clear. The drop-off parking lot at the airport was hard to find due to road construction. When we called Europcar for help, they just told us to follow the signs, but the signs were small and confusing. In the end, it took us an hour and we only found it with the help of a police officer.

The service attitude was terrible.

Car had uncomfortable seats. Staff in Den Haag was great. Location very difficult to get to without transportation.