Very friendly and great English skills!

They changed their attitude immediately when I asked why the deposit in Germany was 300 euros while it was 900 euros in the Netherlands just because I didn't purchase Eurocar insurance. Their attitude was extremely bad, filled with contempt for Chinese people. When I couldn't hold back my anger, they became silent and awkward. I was very dissatisfied. The most outrageous part was when I asked about the late return calculation, they initially told me that if I exceeded the time, it would count as one full day. But when I asked again, they mentioned there is a half-hour grace period. Later, when I checked the contract, it stated that for the first 5 hours, it would be calculated at 20% per hour, indicating deliberate deception. I have rented cars in Europe and the U.S. many times, but this was the worst experience. However, the return process went smoothly, and the small Peugeot 208 I rented was in decent condition and was a new car.

The car rental company provided very poor service. They charged a deposit of 675 euros for the car, and even though I returned the car in perfect condition with no issues during the inspection, they kept my deposit after I returned home. When I contacted the company, they claimed the car was lost and that I was responsible. Absolutely ridiculous! I am flying to the Netherlands next month on business and will take the police to their office to resolve this. I am determined to pursue this matter to the end.

Did not get the car I booked, I was told it would be more expensive !!!!!

Did not get the car I booked.

The car we rented was in excellent condition. The employee who delivered the car to us in Amsterdam was very attentive and helpful. Even though it was a local holiday he picked us up and delivered the car after the car rental had already closed. This made the difference for us because we would lose hotel reservation and time in case we had to come back later the other day to get the car. On returning in Zurich the staff were also very attentive.

The experience in renting a car with the company was excellent. The entire online procedure was very easy and safe. While no other company provided Vans to deliver to our destination Easyrentcars.com managed and with an excellent price.