Extremely slow pick up and drop off.

The pick up was slow from the start. 2 connections by shuttle just to get to the facility. Check in line wasn’t very large but it took a considerable amount of time to check in each person. Car was not cleaned prior to us using it. Upon drop off had we not taken a Lyft from the location. We would have missed our flight home. Shuttle took 45 minutes before we decided we need to take alternate transportation back to airport. Not sure how long it actually took it too arrive. And that’s not even including the line we would have had to wait in to confirm our payment to cash as requested when we put down our CC as a hold.