Good

The car's front license plate and mudguard fell off for no apparent reason after heavy rain on the second day. Unbelievable! The car might have been old and damaged. They insist on charging us 2500–3000 THB for compensation!

This was a very, very poor experience and possibly violated transport safety regulations. Before placing the order, I repeatedly emphasized that I needed a child seat and confirmed multiple times with the rental company. I even canceled a previous SUV booking because that company did not provide child seats and switched to one that did. However, when we arrived at Bangkok Suvarnabhumi Airport to pick up the car, the rental company informed us they had no child seats available. They said they have some at their downtown location, a 45-minute drive away without traffic, but it would close in an hour. Given Bangkok's notorious traffic, it was unrealistic to expect us to drive into the city during rush hour and pick up the seat before they closed. We checked the traffic and realized it was almost impossible, so we had to buy a booster seat from a nearby mall and then drive to Hua Hin. The entire process, including communication, took nearly three hours, forcing us to drive to Hua Hin at night. Neither the rental company nor the rental platform tried to resolve the issue; they just passed the buck, treating us like fools. As a long-time user of the platform, I am very disappointed and will reconsider whether to continue using their app. We prefer to rent directly from companies with better service.

New cars, good service

The staffs are friendly.

Very easy to make reservations. Clear instructions. The most important thing is the price is cheap and affordable.

Pick up at BKK was very slow