It's acceptable.

Very convenient. The car rental office is just across the street from the airport. Both pickup and drop-off are at the same location.

I didn't get a RAV4. There wasn't an equivalent other than KIA EV6. Car was ok but the biggest issue for non US resident is availability of payment for charging. All the charging apps does not allow non US resident sign ups. Only network I found was electrify america which accepts credit card. BUT each charge was more than an hour with the queueing for the lot and then charging. Simply waste of my time and stressful rental. If you are non US resident get a gasoline car.

Dollar BUF (Buffalo, NY Airport) 10/10. HOwever, Dollar LAX (Los Angeles, CA Airport) running illegal payment hurdle by refusing cards that do not swipe with magnetic strip. THey cannot use Chip, which is fine. However, if they cannot swipe a card, they should be entering number manually!!! BUF location did it correctly, whereas LAX is operating illegally

Like: We arrived and spent a few moments waiting for the service agent, but she was very friendly and when she looked at my license, she noticed the following day was my birthday, she upgraded me at no charge. Then went I went out the airport to pick up the car the girls in the booth were fantastic and made the same comment and made sure I was upgraded at no charge.
Dislike: I was told that when I checked the car back in I would get a email receipt and I have not received anything and this is 3 days now. I have even checked my spam and have received nothing. That part of the service needs to be better.