Overall ok, but we had two important issues. 1. We reserved a full size miniva, like Kia Carnival and they gave us a Chevrolet Traverse, which is a bit smaller. Space was critical in our decision of where to rent. 2. They said they cannot accept the CC insurance forcing us to pay another $520 to get theirs.

Overall ok also. My issue is that if actually Europcar doesn't accept CC insurance it should be stated clearly a boldly on your website. Its a deal breaker that should not be hidden in the small print. Even the actual price of the car should be publisized differently.

The counter for car pickup was very helpful. Since there were many people, they asked several times if I wanted to sit down for a bit. However, during the process, I was informed that exchanging the car at the airport would require an additional $39. This was not mentioned on the QEEQ app, and QEEQ had already been fully prepaid. Called QEEQ customer service, but after communicating with the staff, the issue is still pending. The attitude in the car pickup parking lot was indifferent.

The car had some damage already that was not obvious at 1 am when I was exhausted from travel. It was added to my cost after returning the vehicle. I have a feeling this is a strategy to make extra money on poor tourists Overall the van performed as well as expected

Update your rental vehicles. Don’t give out worn out damaged vehicles

I got the car with 3/4 of gasoline. They told me to return it full. and that they would give me money back. but that didn't happen

There was a problem with the computers at the counter so it took over three hours till we got the car... The counter staff was nice but could help much. Once we got the car everything was good.