We arrived to pick up the car at the reserved time, but the rental company told us there were no cars available that day. After we argued, they told us to come back the next day. After returning the car, we were charged twice without any notification. The experience was very bad!!!

Although ecar's cars are old, their customer service is pretty good.

I should be notified if my car class changed and the vehicle is not available (I spent 2 hours waiting)

The car had some damage already that was not obvious at 1 am when I was exhausted from travel. It was added to my cost after returning the vehicle. I have a feeling this is a strategy to make extra money on poor tourists Overall the van performed as well as expected

Update your rental vehicles. Don’t give out worn out damaged vehicles

When we picked up the car (mini van as we were 6 passengers) there was a piece of trim/floor on the floor of the car just sitting there. I had to take it out to give to the staff. There were many scratches and dents and the front bumper was questionable. The car worked fine but when we hit a certain speed it sounded like we were going to lose our front bumper. They required us to have 3rd party insurance even though we were covered by our credit card and we were not allowed to rent without it. This was an additional 120$ US for 3 days.