Routes Ottawa Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Erin Cissie

Canada

Reviewed: Fri, Oct 4, 2019

About Routes: 8.0 /10

Initially given a 7-seater MPV, which was too large. After repeated requests, they switched to the Nissan SUV I originally booked, but the fuel tank was less than half full. I returned it at the same level. Normally, it's full tank when picking up and returning the car, which made me a bit uneasy. The pick-up and drop-off point was a bit far from the airport, but the shuttle bus took only 7 minutes, which was quite convenient.

About QEEQ: 10.0 /10

7-day rental

Relevant Reviews on Routes Ottawa Airport

K.Wagner

Canada

11-day rental

Medium SUV | Nissan Rogue or similar

Reviewed: Tue, Dec 10, 2019

“No complaints. The shuttle driver could have been a bit more helpful and personable”

About Routes: 8.7 /10

We had a car that only had 2,000 km on it. Car was clean and ran great

About QEEQ: 8.0 /10

Canada

5-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Sat, Nov 9, 2019

“EasyRentCars great... routes mediocre service”

About Routes: 9.0 /10

Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.

About QEEQ: 10.0 /10

No issues. Will use again

baggymary

Canada

5-day rental

Economy | Kia Rio or similar

Reviewed: Mon, Jun 3, 2019

“Great value, difficult to find pick-up location”

About Routes: 7.3 /10

Vehicle was bigger than the one booked, I presume it was because I collected it on the Sunday of a holiday weekend; this posed problems with my 95-yr-old mom as the vehicle was too high off the ground for her. We managed though. I was disappointed not to be able to book further insurance and reduce the amount deductible in case of a claim, but I was very pleased with the cost of renting the vehicles do the online booking process was easy. I had tremendous difficulty though with the pick-up location and ended up waiting 1.5 hrs for them, as they were waiting in a location that someone else told me was not a available for vehicles to enter so I didn’t wait there. It turns they’d been there twice and couldn’t see me. Then when I dropped off the vehicle, I booked an Uber in advance to collect me from there (I needed to go to the train station and not the airport), but the Uber driver could not find the Routes location, so I ended up being stranded ... a Good Samaritan ended up helping me out.

About QEEQ: 10.0 /10

Canada

3-day rental

Economy | Toyota Yaris or similar

Reviewed: Mon, May 20, 2019

“Okay”

About Routes: 7.0 /10