The counter staff are very helpful & process the paperwork real fast.

Very easy to book the car

Very satisfied, excellent service

The staff service was very professional. They don't speak much English, but there are English translation documents available. Renting the car wasn't troublesome.

Miss Hong's service was very thoughtful, and she spoke fluent Mandarin, making communication very pleasant. On non-busy days, there was no need to queue.

Like: Car was slightly smaller than I expected but not too bad. Extremely fuel efficient so a net positive.
Dislike: The staff didn’t think to include an ETC (auto toll device) even though I asked about it and there was a car reader in the vehicle. For a >2 week rental that should be the default approach. If you are renting in Japan make sure they include it or you will be messing about with cash at toll gates (or worse, finding gates not opening as you expect).