They kept pushing us to buy insurance until we called the rental company, but still scared us with tales of daily tire blowouts in the Scottish Highlands. When we stated we would return the car with a full tank, they looked displeased, and eventually added an extra driver. The long dispute and refueling extended our pickup time by two hours, but the return time stayed unchanged according to the contract, and reasoning with them was futile.

1. The store is slightly far from the airport without clear directions. 2. They do not offer a paper contract to confirm the items charged. Despite clearly stating that no insurance was needed, they refused to provide a paper contract, forcing us to buy insurance and a tank of fuel. 3. The requested contract has not arrived even after half a month. 4. They charge a huge deposit. 5. Constantly pushing sales.

Wait time was longer than all previous car rental companies

The website mentioned a shuttle bus, but no one answered the phone after calling for over 10 minutes. When I complained in-store, the manager acted like there was no issue with the phone, blaming me instead.

They could improve the signage at the airport to the shuttle transfer area.