Very satisfied, friendly service.

This is my second time booking with this rental company and I am very satisfied.

The car was decent, but the service was terrible. There were some unexpected issues, and we had to return home immediately, so we had to return the car in another location, which cost over 2000 yuan. Additionally, the 20-dollar airport shuttle fee was frustrating. The staff at the rental office were only interested in taking photos and endlessly documenting everything. We needed help with our luggage due to our physical condition, but were ignored. The service attitude was very poor.

The car went well no problems. Plenty of room for all our luggage. The booking process was easy and staff very helpful. My only concern was I think the satnav is out of date.

Like: Everything was easy and the staff were all very helpful and kind
Dislike: We didn't realise we could have got a free collection from the airport so we walked there in the morning at 5am and then found out they would have come got us if we had called.