I had already bought insurance through the rental service back home, but it wasn't explained to me at pickup, leading to me purchasing duplicate insurance.

The pickup and drop-off procedures are very convenient, and the cost performance is relatively high.

You must purchase additional insurance to pick up the car; otherwise, they won't give you the vehicle. After coordinating with QEEQ, the customer service was very impatient and eventually stopped answering QEEQ's calls. QEEQ advised me to pay first and resolve it later. After repeated confirmation with customer service, they stated it was insurance related to the tires. When I returned the car and received the invoice, I noticed hidden charges for something I didn't understand. QEEQ indicated that the tire-related charges could be refunded, but the other would require an appeal. This deceptive experience was particularly distressing.

It was okay. I paid a prepayment of 244 RMB when I booked, and I confirmed this with the staff when picking up the car. However, after returning home, I was charged again.

The service of the counter staff was horrible. The person does not accept my canadian credit card because my driving license was french. This forced me to pay with my french card and to buy a supplement for the insurance whereas I am covered by my canadian credit card... Moreover, the car was smaller than requested through the website.

the car was smaller than requested through the website.