Very good, no upselling.

The staff were very patient.

The reception staff were very friendly, but not very familiar with the QEEQ rental voucher. Due to a flight change, we arrived an hour earlier than our scheduled pick-up time, and the quoted price was significantly higher than our reservation price. After we pointed this out, they explained it was because we arrived early, and then they corrected it. During this trip to the US and Canada, we rented cars three times, and twice with AVIS, arriving slightly earlier than the reservation each time, and encountered the same situation. The US is a trust-based society. For both pick-up and drop-off, no one checks the car condition, which takes some getting used to, but this mutual trust feels great.

There was sweet wrappers in the car and it did not appear to have been cleaned, I had antibacterial wipes so gave it a quick clean inside and got rid of the rubbish , at the desk the assistant tried to upsell the car and it took me a few no thanks to continue the booking, the car drove well and it was easily dropped off at the end

No price drop so I cancelled and rebooked to get a better deal