1. There were too few staff for car pickup. They were too busy to attend to customers. Basic car conditions (like the triangle warning sign, tools, spare tire, control, mileage, fuel gauge, etc.) were not explained or introduced. Other scratches and even tire cracks pointed out were not recorded either. Overall, it felt like they had no time for service, and they just wanted you to drive away quickly. There was no sign of nine-point service level and quality. 2. They charged a 100 Euros cross-border insurance despite knowing a newly constructed bridge made it unnecessary to cross borders. Being able to easily find the bridge myself as a non-local, I found this service provider disgusting. 3. During car return, the inspection was very thorough, but they did not issue a receipt immediately after confirming there were no issues (said they would send it via email a week later). This service provider does not deserve a 9-point rating. Future customers should be cautious.

The location provided by the rental company was hard to find. After asking many people and finally calling, I found out their office was about 1 kilometer away from the train station. Carrying luggage in the heat was tough. When I finally found it, the car wasn't ready and I had to wait an hour. Despite paying a 70 euro border-crossing fee in advance, when I reached the Kosovo border, I had to pay another 15 euro because the previous arrangement wasn't processed correctly. When returning the car, they charged me 200 euros for a minor scratch, claiming it was enough to replace a new bumper. I doubt they will actually fix the car for such a minor scratch.

I rented a car for two days, and the total cost was nearly 2000 yuan. The price was high, the car's condition was average, and the service was mediocre. I will choose a big car rental company next time.

Waited a long time to collect the car! Over an hour which was hard work with young children. Seemed disorganised having to hand write out details that we had already submitted via EasyRentCars website when we booked it.

I added full coverage insurance. But pickup center staff said no insurance was added. So I paid an extra fee. This is a big problem.