When picking up the car in the parking lot, I found it was not the model I had booked (a lower-tier model). I had to return to the pickup store to modify the order and finally got the reserved model.

The efficiency at SJC airport is really too slow! Make sure to leave at least 3 hours. The staff has a good attitude though.

Reliable and trustworthy.

It was okay, just a bit slow.

My impression of Americans has significantly decreased. My English isn't very good, so I asked a friend who speaks English well to call the front desk for me. I told them I didn't want any insurance, but the front desk told me that it was mandatory by the state government and that I needed to buy it to drive to Miami. If I didn't buy it, I couldn't rent the car. In a rush to check out of my hotel, I paid for it. Later, as I slowly reviewed the bill on my phone, I realized it was an insurance fee. Are Americans blatantly lying now? The rental company responded by saying I had signed the agreement, which means I accepted it. They advised me to be more careful next time. I can only laugh at that.