Fast and efficient service with a warm and friendly attitude. We arrived almost 3 hours early and were able to temporarily store our luggage at the store. They balance principles with a human touch. The frozen credit card amount was released just 8 hours after returning the car, which is a practice worth learning for other rental companies.

The pickup location was relatively easy to find. The car condition was average, but the interior space was quite large, with a total mileage of nearly 60,000 kilometers. On the highway, there was significant noise inside the car. Midway through the trip, the engine oil low-level warning suddenly appeared, but fortunately, after turning off and restarting the car, the warning disappeared without further issues. The road system near Frankfurt Airport was quite complex, but by following the signs, we successfully located the drop-off point. The return process was smooth and hassle-free. Train tickets in Germany are very expensive, so renting a car for three people, with a one-way drop-off in a different city, allowed us to explore Leipzig along the way, stay for a night, and cover other travel expenses, all for roughly the same cost as three train tickets.

Customer service attitude was mediocre and seemed unfriendly towards Asians. They kept pushing for the purchase of full insurance. However, picking up the car was convenient, and the vehicle was very new. I reserved two cars, one of which had only 1060km. Overall, not bad.

The staff's service attitude was not enthusiastic, fairly indifferent.

The car was good. There were only 2 counter staff when I picked up. So I had to wait about 10-15 in queue. And no one introduce to me about the car. So I took a few minutes to study it. But most disappointing was that when my car was broken down on the road in Austria, I called the Europcar hotline for many times, but no one answered the phone or couldn’t reach for help. I found 1 local people in car repairing workshop to help at last, and he helped me to reach Europcar at last. This gave me bad experience. And it’s better that the Nagivation can find the location by location telephone. For example the hotel telephone.