The service was acceptable, but the response was very slow. I suspected that I had left something in the car, so I went to the rental office on the day of return to search for it. They told me the car was being cleaned, took my phone number, and said they would get back to me. It's been six or seven days with no response, which is frustrating.
Two female customer service representatives argued that a Chinese driver's license and a certified translation were not legal. Although they eventually rented us the car after our persistence, it wasted a lot of time and energy which was very frustrating.
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