The front desk service was okay, neither indifferent nor enthusiastic.

the staff was extremely helpful and informative. very courteous

I had a very easy time using the website and there were no surprise costs

Good

Prompt order response, but follow-up service was lacking

When renting the car, the counter staff suggested we buy their fuel, saying unused fuel could be refunded. Since we had an early flight, we thought it would be convenient. In the end, we had more than half a tank left, and they didn't refund us. There were many people in line, and we waited a long time. They didn't remind or explain the additional insurance content. It was completed on a machine in English. If you can't understand English or don't pay attention, you might end up agreeing to many extra charges.