It’s ok

I repeatedly said I already purchased insurance, but they still added roadside assistance insurance for me. I ended up paying for it due to my poor language skills. After returning the car, I realized I was forced to buy additional insurance. Very disappointing!

1. I had already purchased full insurance, but when picking up the car, the front desk insisted I pay for roadside assistance insurance, claiming it was mandatory. However, I've visited Belgium many times before and never needed it. When I asked if it was possible not to buy it, they said it was optional but warned that calling roadside assistance without it would cost more. In the end, I didn't purchase it. 2. From September 25 to 28, I parked the car in a lot for three days while traveling to Italy for business. When I got back, the battery was dead. My local Belgian colleague and I had to push luggage weighing dozens of kilograms twice to their car dealership and staff at the floor B0 service center, but they refused to help, claiming it wasn't their responsibility and offering no solutions. Even my Belgian colleague was shocked by their terrible attitude and service. If locals struggle with communication, imagine how helpless I felt as a foreigner! 3. Eventually, I called roadside assistance and waited an hour and a half for a technician to fix the battery. The issue was resolved without any additional charges as of today. 4. This car was mostly used for trips to and from the airport and was rarely driven. However, within a few days, it started leaking water. When I went grocery shopping, it left a puddle in the parking area. It was frustrating, but somehow the leaking stopped shortly after. Driving it remained nerve-wracking for a few days. 5. Overall, the car was in poor condition, and the dealership's service was terrible.

Overall satisfied with the service

At the Europcar reception desk, they refuse to give the prepaid car, because it was made from another office. I have to wait more than one hour without answer what happened. It was too inconvenient for me.

After an hour waiting, I decided to cancel my reservation. I made new qeeq reservation from sixt company.

The Europcar employee was rude and unhelpful, I paid extra insurance at Europecar office and process it was around 50 min. She booked two warranty for car .I return the car and money still blocked. Bad experience.