The first car they gave me (Nissan Rogue) was in very bad condition, dirty and broken seats, horrible internal cleaning and they had to change it for a smaller SUV

The vehicle was in very poor shape. Check engine light came on shortly after picking it up and the car shook at random times. I ended up returning the vehicle because I did not want it to break down during our vacation. Was not offered a refund or any sort of compensation. Ended up renting from a more reputable company with a much better experience. Front desk staff were also not very helpful with my reservation nor were they responsive to these issues. Very poorly run business.

Location needs to be updated and could be cleaner. Didn’t like that i couldn’t use my own sunpass which I’ve always done with other companies. Also booked with insurance via EasyRentCars But was still able to use mine but Couldn’t get refunded for the difference.

They don't answer their phone and didn't have a shuttle for me when I had already paid for my booking.

The car was over 40,000 miles , the air bag on passenger side wasnt working and I'm pregnant, also they charged me for insurance the i tried to explain i already have rental car coverage and he demanded we pay we felt like we had no choice since it was late at night.