Every thin about it was good Excellent

Did not realize car pickup occurred at site remote from main rental car pickup site. Too much additional time involved! Also, long wait once arrived at Routes rental pickup site. Also, learned at pickup site that insurance card had to be provided. Not made clear enough at time of booking, and did not print out with pickup instruction sheet.

The shuttle pick-up location is slightly different from what is stated in the print out. They print out says 'Door 3' when it should be 'Station/Pillar 3'. Otherwise everything was awesome!

It was easy to pick up the car. Car was brand new. No schemes nor the staff tried to sell anything else from what I've reserved. I wen full insured with easyrentcars and had no issues at all.

The process to pick it up was terrible nobody new anything I had to call several times, then coming back they told me 15 minutes for a shuttle I way 45 minutes plus.