The staff was very friendly.

No queues, rented a Camry but it wasn't available, switched to a Pajero, waited 5 minutes.

We arrived at the car rental office a little after 9 PM and waited for over an hour. Meanwhile, the nearby Yesaway had already processed three or four groups. We were still waiting. We asked the staff if we could extend the return time from 4 PM to 5 PM, but they refused, citing that the downtown office closes at 4 PM. However, we later saw in the contract that the downtown office actually closes at 5:30 PM. The staff were very irresponsible.

The car pickup process was fine, but when I went to return the car at the agreed time and place, there was no staff to assist us. We couldn't get through on the phone, and when we finally did, they were extremely unhelpful and told us to wait. After an hour, they instructed us to leave the car in the parking lot and the keys at the front desk, without completing any formalities. After returning home, I received a call demanding I pay for the parking fee. Even though 200 baht isn’t much, it felt very unreasonable. Overall, it was a very unsatisfactory car rental experience. I would advise against renting from Thai Rent.

The location is easy to find, between gates 7 and 8. There weren't many people, and after providing the necessary documents, I could pick up the car. It's important to check the car carefully before taking it. We drove to Hua Hin, a round trip of over 700 kilometers, and used 1300 baht worth of diesel. Very convenient, will use again.