We arrived in Sapporo very late, but the staff was very professional.

Outstanding customer service! I look forward to their services in the future.

Easy and very convenient for international travel.

For this branch, the staff advise us to buy more insurance. When I told him that I paid basically insurance (included CDW) from the application already, he said it’s from the application (not from Nippon rent a car). The basic cost around ¥1,500/day, but I denied to pay more. He warned us, if something happened just a little bit destroyed. The dealer will charge us at least ¥150,000, luckily we drive safely along the trip. When we drop the car on the last day, the old staff urged us for the nearest gas station’s receipt before returning. But I told him that the receipt I put it at the hotel and I didn’t fill the petrol from here, so I showed him that the fuel scale is full and a little bit over scale too. Finally he is okay for that, but it takes time for a while.

Counter staff could not speak English and was inpatient. Another staff who showed us the car used an audio for translation, that was helpful. Note the GPS was only partially English. Strongly recommend non-Japanese drivers to have a backup gps. We were a given sienna.