Customer service was poor when picking up the car. The booked model was unavailable, and I had to wait for an hour and a half without resolution. They even asked for extra money to switch to another model. However, the service was better when I actually got the car changed.
Twice now used budget and twice the screwed me over on the final bill, always additional charge with no explanation or justification.
About QEEQ:7.0/10
Platform is good, customer service access is reachable and they try to help, however still waiting on feedback for my refund on my last booking, i have been charged extra 10% but no actual reason why from Budget and reached out to Qeeq team and still waiting on feedback
There were two unexpected situations:
1. I chose Full to Full fuel option, but the staff asked me to switch to another fuel option which is to return empty, for a higher fee. I don't understand this kind of business practice, and hope this will stop.
2. I booked a Toyota Prius, but I got Ford Fusion hybrid, but I was happy with the change.
About QEEQ:10.0/10
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