I will never use this car rental company again, ever in my life. We arrived to pick up the car around 2 PM, initially they said they would upgrade us to a Prius, but later said there was a mistake and gave us an old Altis. When we said the car was too old and requested a change, the staff handed us a paper and said if we had any issues, we could file a complaint, but they couldn’t help us change the car. They said we could cancel if we didn’t want to rent it. We had booked the car 7 days in advance, and being told there was only one available was really disappointing. I dread to think how they would handle it if something went wrong.