When picking up the car, I found that the car I reserved was not available. Initially, they wanted to give me a lower-tier vehicle without offering a refund, but eventually, we agreed on a Volkswagen minivan. The staff's English was very poor, making communication difficult. The day after picking up the car, an unauthorized charge of several hundred dollars was made to my credit card, which I have disputed through my credit card company. I've used AVIS frequently in the past, but I strongly advise against renting from this company in Kaysersberg.
“I was not given the car I reserved and paid for !!!”
About AVIS:4.7/10
Very bad service and a very in polite front office lady. She lied by saying they don’t have XC 60 Volvo that we booked within fleet but up on drop off we found it returned on the same day!
Totally in ethical and not accepted . Will never deal with AVIS and I demand a refund for the rent fee difference .
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